Fenero's engineering department adheres to the Semantic Versioning methodology for managing changes to its platform. This involves using a 3-part numbering scheme (MAJOR.MINOR.PATCH/REVISION) to the different versions of our software based on the type of changes performed in each deployment.
A Major release may include updates that renders previous versions incompatible with the current release; a Minor release includes new features or updates to existing functionality that is backwards compatible; and a Patch/Revision release is primarily for bug fixes of the current version of the software.
As we continue to perform minor and patch builds to the Fenero platform, we will provide CHANGELOGs outlining these modifications. Feel free to bookmark and frequently visit our What's New - Versions section at least once every month to stay abreast of these changes.
Change Log - August 2017
- Resolved issue with time-based reporting in Agent Performance Reports (Staff Time, Wait Time and Talk Time); there were several reports of these times being reported exceedingly beyond the actual time spent by the agents;
- Updated call session manager to increase reliably of unique call sessions. Prevents likelihood of sending calls to old sessions, which could cause either a) multiple callers to be connected to one line or b) two calls to end up within the same recording file