As shown in the previous screen, the first tab that appears on the Campaign add or edit screen is the General tab. This contains all of the basic settings required for both inbound or outbound campaigns.
Campaign Name: Enter a name for your new campaign.
Campaign Description: Enter a friendly description for the campaign.
Campaign Type: Specify whether your campaign should be inbound or outbound.
Call Routing Method: Select how you would like calls routed to the next available agent. If inbound ACD queues assigned to this campaign specify their own routing method, it overrides the setting on the campaign.
Caller ID for Outgoing Calls: Enter a 10-digit number that you would like to display on outbound calls on this campaign.
Launch When a Call Arrives: Select the action you would like the agent interface to perform when a call is sent to an agent's desktop.
Launch URL: URL to launch when a call is sent to an agent, if campaign is instructed to do so.
Launch Script: Script to launch when a call is sent to an agent, if campaign is instructed to do so.
Pause Codes: Specify whether agents are required to select a pause reason when going into pause.
Recordings: Specify whether the campaign should automatically record calls or allow agents to choose.