As indicated in the first field ("User Id"), enter the User Id supplied by your administrator to log in. In the next field, enter your password, which will appear hidden in the field. Following your password, enter the extension where the system can reach you to route calls. This can be an external number (such as a cell or home phone) or a Station Extension supplied by your administrator. Please note that before logging in, you must have already configured your SIP Phone and have verified that it is currently running (see Setup your SIP phone for handling calls).
If your User Id and Password have been entered correctly, the drop-down list will pre-populate with all the campaigns you have been given access to by your administrator. Your screen should look similar to the one below after you've supplied the correct information. Once you've entered all of the required information, select the campaign you would like to log into and click Log In to enter FC2 Agent.
After clicking Log In, FC2 Agent will call you at the extension you have specified (if you receive an error stating that the extension supplied doesn't exist, please see Creating and managing stations or contact your administrator). FC2 Agent must maintain an open connection to your extension at all times. This ensures that it can route calls to you the moment a call arrives.
Answer the call from FC2 Agent to your extension and keep this line open for the duration of your login session. Once you have logged out, FC2 Agent will disconnect the connection to your station automatically.