Importing and managing DNC (Do Not Call) with Census
The Census application allows you to not only manage all your leads and dialing lists but also import campaign DNC, wireless DNC and Master DNC directly into the system.
To begging the DNC upload process, open the Census application and navigate to the Import Records tab. There, select Choose File to select the DNC file you’d like to upload. Once to correct file is selected, click Upload and Proceed.
Note: The upload process requires your file to be formatted as (comma separated values .csv)
The next screen presents a preview of the file selected in the step above. Visually confirm this is the correct file. Once confirmed, select Continue to proceed.
The next step in the process is to map the column in your import file to the Fenero system fields. When uploading a list of phone numbers into the DNC, you only need to map the phone number field. The other fields are not necessary for importing your DNC database into the system. On the mapping page, use the Phone Number Dropdown to select the column on your file that contains the DNC phone numbers and Continue.
On the last step of the import, the following options are available for DNC imports.
- "Import these numbers into the wireless DNC list". If this is checked the phone numbers in the file will go into the wireless DNC automatically.
- "Import these numbers into the campaign DNC list". If checked, the phone numbers in the file will go into the campaign DNC list for the selected campaign.
- "Import these numbers into the Master DNC list". If checked, the phone numbers in the file will go into the system master DNC list for campaigns with the master DNC enabled.
NOTE: If Import these numbers into the campaign DNC list is selected, you must use the General Import Settings to select the Campaign this DNC will apply to.
With the desired options selected, click Proceed to upload the file.
Once the upload is finished, you’re presented with an import summary with the details of your import. Simply click I’m Done to finish the process.
Managing Do Not Call lists
Census allows you to quickly view, add or remove individual numbers on your DNC list using the Do Not Call tab of the Census application. Leads who have requested to be placed on your Do Not Call lists and were dispositioned as DNC by the agents will automatically show up in this tab.