To create a new User, navigate to the Users icon within the LaunchPad or by simply selecting the Administration menu and selecting Users.
This will present a blank station extension template as shown below.
1. Click on the Add New button.
This will open up the Add Users profile information. Complete the basic information for your new user.
User Name: Your agent's login information
Password: Enter the agent's password
Confirm Password: Re-enter the password
Full Name: Enter the name of your Agent
Assigned Station Ext: Assign a station for your agent to take calls
Active: This option is set to Yes by default which indicates that this user is currently enabled. To disable the user simply select No from the drop-down menu
Inbound Queues: Select the appropriate Inbound Queues from the drop down you wish to assign to your new agent.
Campaigns: Select a campaign from the dropdown menu you wish to assign to your new agent.
States: Optional (Select a state ) assign a state to your agent